Effective Date: 9 September 2023
Welcome to New Home Era’s Refund Policy. This policy outlines the terms and conditions regarding refunds for products purchased through our website. Please read this policy carefully before making a purchase.
1. Refund Eligibility
1.1 Defective or Damaged Items: We take great care in ensuring the quality of our products. If you receive a defective or damaged item, please contact us.
1.2 Non-Delivery: If you do not receive your order within the estimated delivery time, please contact us promptly.
1.3 Order Cancellation: You may cancel your order and request a refund before the order is shipped. Please refer to our Order Cancellation Policy for detailed information.
1.4 Change of Mind: We understand that circumstances can change. However, refunds for change of mind are considered on a case-by-case basis and are not guaranteed. Please see Section 2 for more details.
2. Refund Process
2.1 Contact Customer Support: To request a refund, please contact our customer support team via Email or Call us within 2 days of receiving your order. Provide the necessary details, including your order number, the reason for the refund, and any supporting documentation (e.g., photos of damaged items).
2.2 Review and Approval: Our team will review your request and determine whether it meets the eligibility criteria. We may request additional information if necessary.
2.3 Refund Options: If your refund request is approved, you may be eligible for one of the following refund options:
a. Full Refund: You will receive a full refund to your original payment method, including the cost of the product and any standard shipping fees you paid when placing the order.
b. Partial Refund: In some cases, a partial refund may be issued based on the circumstances of your request. This may include partial refunds for damaged items that are still usable.
2.4 Refund Processing Time: Refunds will be processed within [X] business days after approval. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
3. Change of Mind Refunds
3.1 Non-Eligibility: Refunds for change of mind are not guaranteed and are considered on a case-by-case basis. Factors that may be considered include the condition of the returned item, the return shipping cost (if applicable), and the item’s resellability.
3.2 Restocking Fee: If your change of mind refund is approved, a restocking fee may be deducted from the refund amount. This fee covers the cost of inspecting, repackaging, and restocking the item.
4. Return Shipping
4.1 Defective or Damaged Items: If you are instructed to return a defective or damaged item, we will provide a prepaid return shipping label or cover the return shipping costs. Please follow our return instructions for further guidance.
4.2 Change of Mind: If your change of mind refund is approved, you may be responsible for return shipping costs. Please contact our customer support team for specific return instructions.
5. Contact Us
If you have any questions or concerns about our Refund Policy, please contact our customer support team at tables@homiegear.com. We are here to assist you and ensure a smooth refund process.
By making a purchase through the New Home Era website, you acknowledge that you have read, understood, and agreed to this Refund Policy. This policy is subject to change, and any updates will be reflected on this page.
Last updated: 9 September 2023