Refund Policy
At New Home Era, we strive to provide our customers with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
- Eligibility: You have 30 days from the date of receipt to return an item. To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
- Non-returnable items: Certain items, such as custom-made products, perishable goods, and clearance items, are not eligible for return.
- Proof of purchase: A receipt or proof of purchase is required for all returns.
Refunds
- Processing: Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
- Partial refunds: In some cases, only partial refunds are granted (e.g., items that are not in their original condition or are damaged for reasons not due to our error).
Exchanges
If you need to exchange an item for a different size or variant, please contact us at [customer support email] to initiate the exchange process. Exchanges are subject to product availability.
Shipping Costs
- Return shipping: Customers are responsible for paying the return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
- Shipping refunds: Original shipping costs are non-refundable.
How to Initiate a Return
- Contact us: Reach out to our customer support team at [customer support email] or call us at [customer support phone number].
- Provide details: Include your order number, item details, and reason for return.
- Ship your item: Once your return is approved, we will provide you with a return address. Please ensure the item is securely packaged to avoid damage during transit.
Contact Us
If you have any questions about our refund policy, please contact us:
- Email: tables@homiegear.com
- Phone: +1 (619) 743 4242
Thank you for choosing New Home Era. We value your business and are committed to ensuring your satisfaction.